SHIPPING INFO

Shipping Information

Every SANTARA® order is prepared with intention, care, and attention to detail.

Because many of our items are handmade, freshly roasted, or produced in small seasonal batches, please allow time for both order processing and shipping transit.

ORDER PROCESSING & TRANSIT TIMES

Standard Processing

Typical order processing takes 1–4 business days. Candles, honey boxes, ritual goods, and select seasonal items are prepared with care as orders come in.

During holiday or high-volume periods, processing may take 5–7 business days.

Coffee & Tea

Freshness matters. Our coffee is freshly roasted in small batches after you place your order and before it ships. Teas are prepared in small, curated batches.

Please allow 3–5 business days for processing.

Digital Products

Digital products are delivered to your email after checkout and do not require shipping.

Estimated Transit Times

Transit time begins after processing and is additional to the processing times above. Standard ground shipping generally takes 2–6 business days, depending on the destination and service selected.

USPS shipments typically have an estimated transit time of 2–3 business days. Typical UPS ground transit estimates by region are:

  • 2–3 business days: Texas and Midwestern, Southwestern, and Southeastern states.
  • 3–4 business days: California and Northern, Northwestern, and Northeastern states.
  • 4–6 business days: New York and far Northwestern states.

These are estimates, not guaranteed delivery dates. Transit times vary by ZIP code, carrier, and service. Rural destinations, severe weather, and carrier disruptions may require additional time.

SHIPPING METHODS & RATES

We ship through carriers including USPS, UPS, and FedEx. The carrier and available services depend on the items in your order and the delivery destination.

Continental US

Eligible orders of $150 or more before tax qualify for complimentary standard shipping. For orders below $150, applicable shipping charges are calculated at checkout.

Expedited services remain paid, including on orders that qualify for complimentary standard shipping. Availability depends on the items and destination. Contact us before ordering if you need expedited shipping.

SANTARA® standard shipping is USPS or UPS Ground. The following rates apply:

 SHIPPING RATES & ORDER PROCESSING - Continental US  

  • Merchandise Total

    $149.99 & Under

    $150.00 & Over

  • Standard

    Calculated at checkout

    Free on eligible orders

  • Two-Day Air — (MON-FRI, EXCLUDES WEEKENDS)

    $25.00

    $25.00

  • Next-Day Air — Mon–Fri Deliveries Only

    $35.00

    $35.00

 Alaska, Hawaii and US Territories - Non-Continental US

  • Merchandise Total

    $149.99 & Under

    $150.00 & Over

  • Two-Day Air — (MON-FRI, EXCLUDES WEEKENDS)

    $25.00

    $25.00

Air-service delivery estimates do not include order processing time or weekend delivery.

Alaska, Hawaii & US Territories

Complimentary ground shipping does not apply to Alaska, Hawaii, or US territories. The currently listed service is Two-Day Air at $25, with Monday–Friday delivery, where available. Available services and charges are shown at checkout.

Separate Shipments

Items in your order may arrive in separate shipments. Review the shipping options and charges shown at checkout for your order.

SEASONAL SHIPPING & TEMPERATURE CONSIDERATIONS

Wax products, perishable foods, bath and body products, and other delicate items can be sensitive to extreme temperatures. We recommend ordering early in the week during very hot or cold weather.

To help protect your order from summer heat, orders placed Friday–Sunday may require an additional 1–2 business days of processing before shipment.

When planning your order, account for both processing and transit time.

TRACKING & CARRIER INFORMATION

Tracking notifications are sent when your order is fulfilled. A label notification does not necessarily mean the carrier has received your package. Please allow up to 48 hours for tracking information to update.

For destination-specific transit information, refer to the available carrier tools:

CARRIER HANDOFF & DELIVERY ISSUES

Carrier handoff occurs when the shipping carrier physically takes possession of your package and records its acceptance scan. From that point, the package is in the carrier’s custody for transportation and delivery.

Once the package leaves SANTARA® and is in the hands of the shipping carrier, we are not responsible for delivery delays due to inclement weather, undeliverable packages due to address errors or other unforeseen shipping courier related delays. If information regarding your package is needed, please contact the carrier directly for further information.

  • UPS: 1-888-742-5877
  • USPS: 1-800-275-8777

For package-responsibility information and instructions for damaged, defective or missing items, please review our Return & Refund Policy.

Optional Shipping Protection

Optional shipping protection may be offered when available at checkout. Before purchasing, review the terms presented with the offer for covered events, exclusions, and claim instructions.

DELIVERY RESTRICTIONS & ORDER INFORMATION

  • Please provide a complete delivery address, including the recipient’s name and any apartment or unit number.
  • We do not currently ship to P.O. Boxes or APO/FPO addresses.
  • We do not ship to Freight Forwarders or Re-Sellers.
  • Address issues, missing apartment numbers, carrier volume, and severe weather may delay delivery.

Order Changes & Cancellation Requests

We are unable to edit, add or remove items on an order once it has been placed. If you need to cancel an order, sign in to your SANTARA® Members Account and submit a cancellation request before fulfillment. Our team reviews requests; submitting one does not automatically cancel your order, and approval is not guaranteed. If the cancellation-request option is unavailable or you need assistance with an order issue, contact customer care at help@santaramarket.com as soon as possible.

Complimentary Samples

Eligible orders of $150 or more containing honey, candles, or soap receive one complimentary sample per order.

QUESTIONS & SUPPORT

For shipping questions or help with an order, email help@santaramarket.com or visit our Contact page.

For additional information about processing, returns, and promotions, visit our Shopping Support page.

Thank you for your patience and for choosing SANTARA®.