Shipping policy

Every SANTARA™ order is prepared with intention, care, and attention to detail.

Because many of our items are handmade, roasted fresh, or produced in small seasonal batches, shipping timelines reflect the quality and craftsmanship behind each piece.

Here is everything you need to know about how your order moves from our sanctuary to yours.

Processing Times

Made-to-Order & Handmade Items

Candles, honey boxes, ritual goods, and select seasonal items are prepared with love as orders come in.
Please allow:

  • 3–5 business days for standard processing
  • 5–7 business days during holiday or high-volume seasons

We will always email you when your order is on its way.

Coffee & Tea

Freshness matters.

All coffee is roasted to order and teas are prepared in small curated batches.

Processing time: 3–5 business days

Digital Products

Delivered instantly to your email after checkout.

Shipping Methods & Carriers

For shipping information specific to your zip code, please reference the
following links. We ship through trusted carriers including:

Carrier is chosen based on the safest and most efficient route for your
items.

Estimated Delivery Times (after processing)

  • Standard Shipping: 3–6 business days
  • Expedited Shipping: 2–4 business days (if available)

☀️ Weather delays or carrier issues may also impact delivery beyond our control — we will assist you if this occurs. Rural areas may require additional time.

✨ Please account for BOTH PROCESSING AND TRANSIT TIMES
when placing an order.

 

SANTARA™ standard shipping is USPS or UPS Ground (delivery
M-F only), the following rates apply:

SHIPPING RATES & ORDER PROCESSING

Continental US

Merchandise Total

Standard

2-Day Air

Next Day Air

$74.99 & Under

$10.00

$20.00

$25.00

$75.00 & Over

Free

$20.00

$25.00

 

Alaska, Hawaii and US Territories

*Ground shipping is not applicable. Only shipping method offered.

Merchandise Total

2 Day Air Only

$74.99 & Under

$25.00

$75.00 & Over

$25.00

*We cannot currently offer alternative shipping methods to the non-continental US.

 

**For further information regarding order processing times, return policy, and promotions, please view our Shopping Support page HERE

Once the package leaves SANTARA™ and is in the hands of the shipping carrier, we are not responsible for delivery delays due to inclement weather, undeliverable packages due to address errors or other unforeseen shipping courier related delays. If information regarding your package is needed, please contact the carrier directly for further information.

UPS: 1-888-742-5877
USPS:  1-800-275-8777


☀️ Summer Time Shipping Rates
Due to the sensitive nature of SANTARA™ wax products, perishable food items, bath & body and various other handcrafted and delicate items available in our product line, we recommend the following during either Cold or Hot high
temperatures:

Place orders as early in the week as possible.

SANTARA™ products are shipped from Warm Regions (very hot temps!).🔥

Please reference the UPS Transit Map to estimate the total number of days your order may be in transit. Ground Shipping transit times vary by location the order is shipping to. Please account for both processing and transit times when placing an order.

This will decrease processing and transit times as well as reduce the possibility of melting or damage to items.

For questions or further assistance, contact us at: 
📧 help@santaramarket.com

 

MORE SHIPPING INFORMATION

 

  • SANTARA™ offers complimentary ground shipping and a free sample on orders over $75+ (before tax). Ground shipping excludes Alaska, Hawaii & US Territories.

 

  • For orders that are under $75, a flat rate ground shipping charge will be applied.

 

  • Any orders that are shipped to Alaska, Hawaii or Puerto Rico must ship UPS 2-Day Air.

 

  • At this time we cannot ship to addresses without a recipient. This includes P.O. Boxes.  We are currently unable to ship to APO/FPO Addresses

 

  • Your shipping costs are automatically calculated in the shopping cart as you place your order.

 

  • During high volume periods (i.e. sales and holidays) orders may experience a slight delay in processing times.

 

  • Your order may be delayed due to increased UPS order volumes, address issues, missing apartment numbers, etc.

 

  • Once package is in the hands of the carrier severe weather conditions during transit may cause delays in delivery.

 

  • We are unable to edit, add or remove items on an order once it has been placed. If there is an issue with an order or it needs to be canceled, please reach out to customer care as soon as possible at:📧 help@santaramarket.com and we will do our best to accommodate.

 

  • We do not ship to Freight Forwarders or Re-Sellers

 

  • Tracking notifications will be sent when the orders label is created, not shipped. Please allow 48 hours for tracking to update accurately with an ETA.

 

  • For more information about shipping time-frames or any questions you may have regarding shipping please contact customer care at: 📧 help@santaramarket.com or contact us HERE.

 

 

We appreciate your patience and patronage for SANTARA™